Frequently Asked Questions
Can't find an answer? Email us at business@nestlios.com
How long does shipping take?
All orders are processed within 1–2 business days (Monday–Friday). Standard delivery takes 3–5 business days after dispatch. Total estimated time from order to delivery: 4–7 business days (1–2 business days handling + 3–5 business days transit).
How much does shipping cost?
Shipping is free on all orders delivered within the contiguous United States. There are no minimum purchase requirements.
How do I track my order?
Once your order ships, you will receive an automated tracking email with your carrier tracking number. You can also use our Track Order page to check the status of your shipment at any time.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original condition. We charge $0 restocking fees. Visit our Refund & Return Policy for full instructions.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. All transactions are secured with SSL encryption. See our Payment Policy for details.
My order arrived damaged — what do I do?
Email us at business@nestlios.com within 7 days of delivery with a photo of the damage. We will issue a replacement or full refund at no cost to you.
Where is Nestlios based?
Nestlios is a US-based home essentials brand. Our operating address is 1481 Saint James Ct APT C, Louisville, KY 40208. Customer support is available Monday–Friday, 9:00 AM – 5:00 PM EST at +1 (502) 683-4120.