Refund & Return Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to request a return for any item purchased on Nestlios.

Eligible Return Conditions

To be accepted for a return, items must meet all of the following conditions:

• Item must be unused, unworn, and unwashed
• Item must be in its original, undamaged packaging with all tags attached
• Item must be returned within 30 days of the delivery date as shown on the carrier tracking record
• Item must not show signs of use, alteration, or damage caused after delivery

Non-returnable items: Items that have been washed, used, or removed from original packaging for reasons other than inspection are not eligible for return.

Zero Restocking Fees Guarantee

Nestlios does not charge any restocking fees ($0.00) on returned merchandise.

Return Shipping Costs

Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, Nestlios covers 100% of return shipping costs. We will provide a prepaid return shipping label ($0 cost to you).

Customer Remorse / Change of Mind: If you are returning an item due to change of mind, personal preference, or ordering the incorrect size/color, the customer is responsible for the actual return shipping postage. Nestlios guarantees $0 restocking fees on all returned merchandise.

Exchanges

We accept exchanges for items of equal or lesser value within the 30-day return window, subject to stock availability.

To request an exchange:

1. Email business@nestlios.com with your order number and the replacement item you would like.
2. Our support team will confirm availability and issue a Return Merchandise Authorization (RMA) within 24 hours.
3. Ship back the original item using the instructions provided. Once received and inspected, your replacement item will be dispatched within 3–5 business days.

Exchange shipping: Nestlios covers outbound shipping on all approved exchanges. For customer-remorse exchanges, the customer covers inbound return shipping only.

Physical Return Address & Instructions

How to Initiate a Return

1. Email our support team at business@nestlios.com with your order number and reason for return.
2. Our team will issue a Return Merchandise Authorization (RMA) and return label instructions within 24 hours.
3. Pack the item in its original packaging and drop it off at any authorized mail courier location.

Refund Processing Time

Once your return is received and inspected at our Registered Business Address, your refund will be processed back to your original payment method within 3 to 5 business days.