Privacy Policy

At Nestlios ("we", "us", or "our"), operated from Louisville, Kentucky, United States, we are committed to safeguarding the privacy and security of our customers and site visitors. This Privacy Policy discloses how personal information is collected, used, disclosed, and protected when you visit or make a purchase from nestlios.com.

1. Information We Collect

When you visit or place an order through our store, we collect the following categories of information:

• Order & Contact Information: Name, billing address, shipping address, payment confirmation details, email address, and phone number when placing an order.
• Device & Usage Information: IP address, browser type, operating system, pages viewed, time spent, and referral URLs collected automatically via website technologies including cookies and server logs.
• Customer Communications: Information provided when contacting our support team via email or contact forms.

1b. Cookies & Tracking Technologies

We use the following types of cookies and similar technologies on nestlios.com:

• Essential / Functional Cookies: Required for basic site operation — cart session management, checkout flow, and security tokens. These cannot be disabled without breaking core site functionality.
• Analytics Cookies: We use Google Analytics (GA4) to understand aggregate, anonymized traffic patterns (pages visited, session duration, referral source). This data is used solely to improve site performance and is never used to personally identify visitors.
• Advertising & Conversion Tracking: If you have arrived at our site via a Google Shopping ad, Google's advertising conversion tracking script may fire on purchase confirmation to measure campaign effectiveness. This script does not collect payment or personal contact information. You may opt out of Google's ad personalization at adssettings.google.com.

You can manage or disable non-essential cookies at any time through your browser settings. Disabling analytics or advertising cookies does not affect your ability to browse, add items to cart, or complete a purchase.

2. How We Use Your Personal Information

We use your personal information strictly for legitimate commercial purposes, including:

• Fulfilling and delivering your orders across the United States.
• Processing payment transactions securely via encrypted payment gateways.
• Sending order status confirmations, shipping updates, and tracking numbers.
• Providing responsive customer support and addressing inquiries.
• Preventing fraudulent transactions and maintaining store security.

2b. Third-Party Service Providers

We share limited personal information with the following categories of trusted third-party service providers solely to operate our business:

• Payment Processors: We use secure, PCI-DSS compliant payment processors (such as PayPal, Stripe) to handle payment transactions. We never store or see your full credit card number.
• Shipping & Logistics Partners: Order fulfillment and carrier partners (USPS, FedEx, UPS) receive your shipping name and address to deliver your order.
• Analytics Providers: Google Analytics (GA4) receives anonymized, aggregate browsing data (pages visited, session duration). This data contains no personally identifiable information.
• Email / Order Notification: Transactional email services receive your email address solely to send order confirmations and shipping updates.

We do NOT sell, rent, or trade your personal information to any third party for their own marketing purposes. We do not share data for cross-context behavioral advertising.

3. Notice to US Residents (CCPA / CPRA & US State Privacy Laws)

If you are a resident of California (under the California Consumer Privacy Act / California Privacy Rights Act) or other US states with applicable privacy legislation (including Virginia, Colorado, Connecticut, and Utah), you have specific statutory rights regarding your personal information:

• Right to Know & Access: You have the right to request details regarding the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to legal exceptions (such as order record retention required for tax compliance).
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale / Sharing: We do NOT sell your personal information or share it for cross-context behavioral advertising.
• Right to Non-Discrimination: We will never discriminate against you for exercising any of your statutory privacy rights.

4. Exercising Your Privacy Rights

To submit a privacy request or exercise any of your rights under US privacy laws, please contact our Privacy Department:

We verify requests by cross-referencing your email address and transaction history, and we respond to all verified requests within 45 days.

5. Data Retention & Security

We maintain administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. Order information is retained only as long as necessary to fulfill orders, resolve disputes, and satisfy legal accounting requirements.